Frequently Asked Questions
Payment can be made by credit card or bank transfer.
No. All products can be merchandised and used for secondary use without additional fees after purchase. However, we do not transfer copyrights, so please apply for the copyright transfer plan if you wish to do so.
No, not required. No credit is required.
Please check this User’s Guide.
Some files are editable and some are not. zuanKa-san sells JPEG format files and PSD (Photoshop) format files. If you wish to edit the files, please purchase the PSD files.
Please check here for editing instructions.
The warmth and softness of the hand-drawn patterns, the subtle shadiness of the brush strokes, the splashes of paint, and the sense of movement created by a combination of coincidences, all add a touch of originality to the patterns that cannot be achieved with computer software. However, there may be subtle irregularities in the solid areas (which is part of the “taste” of hand-drawing), subtle stains such as dust that was taken into the data when it was converted to data, a small portion of colors may be missed when adjusting colors, or the pattern feed may be off by a few millimeters due to hand-drawing. In the case of textile prints, the “pattern maker” will correct such deviations when making the mold. Please contact us if you are concerned about this issue. We will correct it as much as we can on the image, free of charge.
You will receive a 20% discount off the regular price and we will be the first to announce new pattern designs in our newsletter. This is also recommended for those who do not want other companies to get the pattern.
Please refer to this page for the procedure.
Download is available for one month immediately after purchase.
Only for customers who have downloaded the ai or psd (original size) after purchase, please contact us with your inquiry so that we can discuss the deadline and make the pattern unavailable for download or private.
